Terms and conditions

By hiring our Services, you are agreeing to these Terms and Conditions. We can alter or add to them, by our own will, without any notice. All the amendments will be posted on endofleasecleaningGoldCoast site. Customers are encouraged to keep coming to this page regularly so as to receive updates.

• Customer / You - any individual or organisation that purchases the Services of the Company.
• We/ Us/ Company - the provider of the service or approved contractors, acting on behalf of the company.
• Service / Services - any action, or package anticipated by the Customer.
• Cleaner / Cleaners - workers or subcontractors that are contracted.
• Heavily Soiled - a great deal of dirt, dust or grime that is more than at home.
• Managing Agent - an agent in charge of tenancy management.
• Premises - property that is in need of cleaning.
• Vacate Standards - quality of cleanliness as mandated by the Managing Agent under the Residential Tenancies and Rooming Act 2008.
• Reasonable Endeavours - best efforts that are implemented given the prevailing circumstances.

The Terms reflect the governance of all the agreements between the Company and the Customer, as well as over any other conflicting documents, discussions or arrangements.

Our employees would like to treat us with respect. Neither will there be harassment, threats, intimidation, offensive language, racism or defamatory remarks. In the event that this occurs, we will be allowed to cancel Services without any refund, and may pursue legal action.

It contains a lengthy list of inclusions and exclusions that concern move out cleaning [HERE].

• The prices are dependent on the average size of the property and standard conditions.
• Modifications are possible when there exist discrepancies between the descriptions and the actual scenario, e.g. additional rooms, blinds, or excessive soiling.
• Small houses (below 2 bedrooms) supplied with 1 sliding door panel and 4 windows, clean is included in their price. Larger houses (more than 2 bedrooms) consist of 2 sliding doors and eight windows.
• Special work, inaccessible locations, key retrieval and car parking charges are optional.
• Dirt-ridden properties may require additional time, machinery or supplies.
• Reports will be made in regard to any change before it is started. The acceptance of revised pricing must then be made, and then the payment must be made before proceeding. The denial of accommodating some of the Cleaning assurance can be annulled.

• The customers must ensure that it is accessible, such as electricity, running water, and accessibility of all areas that should be cleaned.
• A non-access fee is imposed ($40 per hour, to a maximum amount of the job) in the event of the denial of access.
• Collection of keys can be charged at a fee of 40 per 10km.
• The appointment fee or Cancellation fee for unreachable sites is $70.
• Before it can be moved, furniture weighing more than 5kg. The absence of this nullifies the cover in the affected areas.
• Trash, living standards and fragile items ought to be swept. We do not hold any liability for the destruction of items which had not been cleared by the cleaning.
• The Customer is giving us the right to make photographs so that we can have quality and reporting.

Same-day Rescheduling costs $70. They are also able to retain the whole booking value as security.

• Frequent cancellation after booking: $50 administration fee.
• There is a cancellation within less than 72 hours prior to the job date: there is a fee of $100.
• Within a period of less than 24 hours, the fine will be 200.
• Same-day cancellations due to safety concerns, hazardous weather or access restrictions will also result in applicable charges.
• We have the option of re-booking or cancellation when the conditions of the property are not as stated or when of sudden circumstances.

• Until otherwise specified in writing, full payment is to be made prior to commencement.
• Reservation will be done on valid credit card details. Minimum $50 deposit applies.
• Bank transfers will need to establish remittance. Approve grants within three business days.
• Those balances which are to be paid within a month will be penalised with 250 and 5 per cent of the invoice value every month.
• The Customer will need to incur extra recovery costs, including legal expenses.
• The chargeback or dishonoured payments are charged a 25 per cent administration fee and interest. Recovery agents can be contracted in case of necessity.
• With agency orders or government orders, there should be an official work order that is accountable for payment.

• Damage or poor result claims must be written within 24 hours of completion.
• Prior to third parties being involved, customers must allow inspection.
• Liquidity is not liable regarding old fixtures that were broken or worn out.
• The indirect losses, including rent or the forfeiture of the bond, are not compensated. By email, complaints may be sent to us.
• And specifics, images to back it up and the intended result.
• We are going to discover and implement solutions on time and document the outcome of quality improvement. Parties may complain to the respective consumer protection authority in case of any unresolved problems.